We're so glad you asked! As a husband-and-wife team, we started Bentoheaven over a decade ago to make lunchtime better. We obsess over every detail, from the minimalist Japanese-inspired design to the satisfying click of the latch. With input from real families and over 10,000 5-star reviews on Amazon, we create products that are not only beautiful and durable but also make your day a little bit easier and more joyful.

Absolutely. Your family's safety is our top priority. All Bentoheaven products are made from 100% food-grade, BPA-free, and non-toxic materials. We rigorously lab-test everything so you can pack every meal with complete peace of mind.

Yes! Our bento boxes are designed for convenience. The containers are microwave-safe (we recommend removing the lids first to prevent warping). For cleaning, all components are safe for the top rack of the dishwasher, making cleanup a breeze.

To keep your bento box in perfect condition, we recommend washing it as soon as possible after use, especially after packing vibrant foods like tomato sauce or curry. For any stubborn stains or odors, a simple paste of baking soda and water left to sit for a few hours before washing usually does the trick!

We do! We believe in creating products that last and reducing waste. If you ever lose or damage a divider, lid, or elastic strap, you can find individual replacement parts right here.

We believe everyone deserves a good meal. That's why we're proud partners of Food Banks  (like Feeding America in the U.S., and Food Banks Canada). With every single purchase you make, you help us provide a meal to a family in need through food banks across the country. It’s our way of making lunch better, together. Thank you for being a part of it!

We currently ship to all addresses within the United States. We are working on expanding to more countries in the future, so stay tuned!

We know you're excited to get your order! We process all orders within 1-2 business days. Standard shipping then typically takes another 3-5 business days. You'll receive a shipping confirmation email with a tracking number as soon as your order is on its way.

Not at all! To ensure your order is delivered as quickly and reliably as possible, we use Amazon's expert fulfillment network (Amazon MCF) to store, pick, and ship our products. It’s still us, just in an Amazon-branded box!

We want you to be happy with your purchase. We offer a 30-day return policy for any unused product in its original packaging. To get started, please visit our Refunds Policy Page.

We're here to help. First, please ensure your product has been registered. Then, email our support team at support@bentoheaven.com with:

1. The email address you used for registration.
2. A brief description of the issue.
3. A photo or two showing the defect.

We’ll take it from there and make things right.

We're a small team that truly cares. If your question wasn't answered here, please don't hesitate to reach out to us directly at support@bentoheaven.com. We'll get back to you as soon as we can.